Shipping policy

Apex House LTD, trading as Apex Series, is dedicated to providing reliable and efficient shipping services. We offer worldwide shipping to ensure you receive your products no matter where you are.

Processing Time

• Orders are processed within 1-2 business days.

• Shipping times vary based on your location.

Shipping Rates

• Shipping rates are calculated at checkout based on your location and the size of your order.

Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

Customs and Duties

• International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.

Free 30-Day Trial Policy

We offer a Free 30-Day Trial on select items. Just cover the initial shipping and handling cost, and try the product for 30 days. If you’re satisfied, the remaining balance will be charged automatically at the end of the trial period, 30 days from date of order. If it’s not the perfect for you, simply email returns@apexseries.co and return the complete item to us within 30 days, and you won’t be charged the remaining balance.

Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy with your product, you can return it within 30 days of purchase.

Return Conditions

• Items must be complete and in original packaging.

• Include proof of purchase with your return.

How to Initiate a Return

Email us at returns@apexseries.co to initiate a return. Once approved, you will receive instructions on how to send your item back to us.

Refunds

Refunds will be processed to the original payment method once we receive and inspect the returned item. Please allow 5-7 business days for the refund to appear in your account.

Contact Information

For any shipping or return inquiries, please contact us at returns@apexseries.co.

Address

Apex House LTD

2 Edgar Street

Dunfermline, Scotland, KY12 7EY