Frequently asked questions

A photochromic lens automatically darkens in bright light and clears in low light. Our APEXX photochromic lens runs from 14% VLT (S3, bright sun) to 83% VLT (S0, low light) — one lens covers every condition from a cloudy morning to a high-sun afternoon, without you swapping mid-ride.

• Clear (S0, 85% VLT) — night riding, low light, indoor track.
• Revo Red (S0, 83% VLT) — overcast, cloudy days, dawn/dusk.
• Photochromic (S0–S3) — any conditions, one lens, no swap.
• Rose Pink — flat light, fog, dappled tree cover.
• Smoked (S3, 14% VLT) — bright sun, full daylight.
• Dark (S4, 6% VLT) — high glare, glacier, snow, beach.

No — the goggle lens is shaped for the goggle frame, the glasses lens for the glasses frame. Each lens product page specifies which frame it fits.

Yes. Every APEXX lens — including the clear and the photochromic — blocks 100% of UVA, UVB and UVC rays (UV400). UV protection is built into the lens material, not the tint.

Yes. All APEXX lenses are dual-pane with a hydrophilic inner coating that absorbs sweat and humidity before it condenses. It works hardest in cold-to-warm transitions (the worst fogging scenario) and stays effective at full sweat. Avoid alcohol-based cleaners — they degrade the coating over time.

APEXX prescription inserts are in development. In the meantime, our frame works with most third-party clip-in prescription inserts. If you need help finding a compatible insert, email support@apexseries.co.

Yes — the strap is helmet-compatible and works with every major full-face and half-shell helmet we've tested. The outrigger straps adjust to clear bulky helmet vents.

They're designed for adult medium-to-large faces and run consistent with Oakley size L, 100% Armega, and similar leading goggles. If those fit you, APEXX will fit. A junior/youth size is on the 2026 roadmap.

If your APEXX goggles or glasses genuinely don't fit comfortably — pressure points, slip, gaps — we'll swap for a different frame variant or refund, for as long as you own them. This is a real fit guarantee, not change-of-mind cover.

Pay a refundable deposit today — £10 / €12 / $13 / A$20 / NZ$22 / C$17 depending on your region. Receive your APEXX Goggles or Glasses. Use them for 30 days. If you love them, we charge the balance. If you don't, send them back — we refund the deposit in full.

On day 30 of your trial, automatically — assuming you've kept the product. If you return inside 30 days, no further charge is made.

Email support@apexseries.co and we'll send a prepaid return label. Pop the product back in the original box, drop at any post office. Refund processed within 5–7 business days of receipt.

On the 30-day trial, we do — prepaid label included. On full-priced orders outside the trial, return shipping is the customer's responsibility unless the product is defective.

• UK & Ireland — 2–3 business days
• EU — 3–5 business days
• USA & Canada — 5–8 business days
• Australia & New Zealand — 7–10 business days

Trial orders ship next business day from confirmation.

Yes — free shipping on all orders over €50 / £50 / $50 / A$50 / NZ$50 / C$50 in your local currency.

Yes — currently the UK, Ireland, all EU member states, USA, Canada, Australia and New Zealand. More regions are being added through 2026.

• UK & EU — VAT is included in the price shown. No surprise fees at the door.
• USA & Canada — no VAT; your local state or province sales/use tax may apply depending on jurisdiction.
• Australia & NZ — GST is included for orders under the de minimis threshold; over that, customs may apply.

You'll receive a tracking email within 24 hours of dispatch (next business day for trial orders). Check spam/junk if you can't find it. If you still haven't received tracking after 48 hours, email support@apexseries.co.

If you crash and break your APEXX goggles or glasses — frame, lens, strap, anything — we replace the broken part free for 2 months on Core, 4 months on Bundle, after your trial completes. After that, opt in for £12/month coverage. No excess, no fine print.

Yes — scratched lenses are covered the same way as broken frames during the active crash-replacement period. Send a photo of the damage to support@apexseries.co and we'll process a replacement.

1. Rinse with lukewarm water to flush off grit. Never rub a dry lens — that's how scratches happen.
2. Dab with the included microfibre cloth, working from centre outward.
3. Air dry — don't store damp.

Avoid: paper towels, household cleaners, alcohol wipes — they all degrade the anti-fog coating.

The photochromic dye is engineered for 5+ years of regular use. After that, the transition may slow slightly or not reach maximum darkness. You can swap for a fresh photochromic lens any time without replacing the whole frame.

All major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, PayPal, and Klarna where available (currently UK & EU). The trial deposit goes through whichever card you pay with.

For the first 60 minutes after order, yes — email support@apexseries.co and we'll catch it before dispatch. After dispatch we can usually re-route to a different address, but please email us as fast as possible to maximise the chance.

Check your spam/junk folder first. If still nothing after 30 minutes, email support@apexseries.co with the cardholder name and last 4 digits of the card and we'll find your order. Most missing confirmations turn out to be a typo in the checkout email.