APEX Protection Program

Ride without worry no matter where your adventure takes you. Mountain biking is rough on gear. Crashes happen. Lenses get smashed. Stuff gets lost. Our goal is simple: you should never stress about your eyewear while riding. That’s why every pair of APEX Goggles and APEX Glasses comes with protection built in.

APEX Lost & Broken Replacement Program

How Does the Replacement Program Work?

If your APEX Goggles or Glasses are broken, damaged, or lost while riding within 24 months of purchase, you can request a replacement.

Covered situations include:

  • Crash damage
  • Accidental damage
  • Loss during riding or travel

Proof of purchase may be required. We may also ask for a quick photo of the damage.

Replacement Fee

All replacements require a small replacement fee to cover processing and shipping.

The exact fee depends on:

  • Your shipping country
  • The product type (Goggles or Glasses)

Replacement fees are subject to change and will be clearly shown before you complete your request.

What Products Are Covered?

The APEX Lost & Broken Replacement Program covers:

  • APEX Goggles
  • APEX Glasses

Purchased from:

Coverage lasts 24 months from the original purchase date.

What Is Not Covered?

This program does not cover:

  • Prescription lenses
  • Normal wear and tear (scratches, cosmetic wear)
  • Lost accessories (cases, straps, pouches)
  • Products purchased from unauthorised sellers

Damage or loss occurring after 24 months from purchase is not covered.

Replacement Limits

  • Maximum of two replacements per item within 24 months
  • Subject to product availability
  • If your exact product is unavailable, we’ll offer a similar or equivalent replacement

Lifetime Quality Guarantee

What Does This Cover?

Defects in materials or craftsmanship in:

  • APEX Goggles frames
  • APEX Glasses frames
  • Magnetic lens systems
  • Core structural components

If something fails because it wasn’t made properly, we fix or replace it.

What Is Not Covered?

This warranty does not cover:

  • Lost or stolen eyewear
  • Crash damage (covered under the Replacement Program instead)
  • Normal wear and tear
  • Prescription lenses
  • Products purchased from unauthorised sellers

How Long Does This Warranty Last?

This warranty lasts for as long as you own your APEX eyewear.

How Do You Submit a Warranty Claim?

To submit a claim:

  1. Visit our Protection Program page
  2. Upload proof of purchase
  3. Provide a photo of the issue

We’ll review your claim and get back to you quickly.

What Will APEX Do?

If the issue is confirmed as a craftsmanship defect, we’ll replace your item at no cost with zero processing or shipping fees.

30-Day Ride Test (Risk-Free Trial)

Every pair of APEX Goggles and Glasses includes a 30-day ride test.

How It Works

  • Ride with them for up to 30 days
  • If you don’t love them, send them back
  • You only cover the initial shipping cost

If they don’t work for you, don’t keep them.

Why APEX Protection Is Different

Most eyewear brands hide behind fine print, make claims painful, and expect you to baby your gear. APEX is different. We designed our protection program so you can ride better and worry less.